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Course Overview:

When it comes to making a purchase, 64% of people find customer experience more important than price. After having a positive experience with a company, 77% of customers would recommend it to a friend. Feeling unappreciated is the No. 1 reason customers switch away from products and services. As a group, Millennials are willing to spend the most – 21% additional – for great customer care.

Old retail adage: Customers remember the service a lot longer than they remember the price.

In today’s markets, competition is no longer on price. It is about creating customer experience (CX).

In this 1-day workshop, participants will develop a clear strategy, supporting action plan, and practical tools to implement a Customer-Centric Service Program. Participants will also learn how to optimize resources, processes and structures to meet customer needs.

Course Facilitator: Syed Asim Rashid

Key Benefits

  • Learn future trends in customer service
  • Understand the customer; empathize
  • Design customer-centric service delivery models
  • Develop service strategy; leverage service as a competitive advantage
  • Create customer experience (CX)
  • Identify gaps in organizational talent; build organizational service capability and capacity

Who Should Attend:

  • Customer facing employees
  • High potential professionals
  • Front Line Managers
  • Supervisors
  • Team Leaders
  • Emerging Managers
  • Executive Officers
  • Sales Managers
  • Marketing Managers
  • Customer Service Managers

I’m interested in this program and wish to view the Program Brochure:

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