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  • Author of Uplifting Service and 14 other books on Service, Business & Inspiration
  • Rated as one of the World’s “Top 25 Who’s Hot” speakers by Speakers Magazine
  • Founder of “UP! Your Service”, a Global Customer Service Education and Management Consultancy Firm
  • Brings Powerful insight from working with clients all over the world in every major industry for more than 20 years
  • Inspiration to leaders, Managers and Service providers in his high-energy speeches and workshop

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