- Author of Uplifting Service and 14 other books on Service, Business & Inspiration
- Rated as one of the World’s “Top 25 Who’s Hot” speakers by Speakers Magazine
- Founder of “UP! Your Service”, a Global Customer Service Education and Management Consultancy Firm
- Brings Powerful insight from working with clients all over the world in every major industry for more than 20 years
- Inspiration to leaders, Managers and Service providers in his high-energy speeches and workshop